Platform Conduct Guidelines

1. Our Commitment to a Safe Platform

These Platform Conduct Guidelines govern how Users of AllQR (https://allqr.co) — including individuals, businesses, marketers, and enterprises — are expected to behave and interact on the Platform. While our separate Content Guidelines describe what content is or is not allowed, this policy focuses on User conduct, account responsibilities, data handling obligations, and how the Platform reviews and enforces violations. All Users are encouraged to familiarize themselves with these Guidelines and to contribute to a positive, trustworthy ecosystem around QR-based engagement.

The Platform reserves the right to update these Guidelines as necessary to comply with changing laws and community needs.

2. Community Conduct

Respectful Communication: Users are urged to keep all interactions on the Platform free from abuse, harassment, or offensive language. Users must communicate in a civil and respectful manner in comments, support requests, and all Platform interactions.

No Harassment or Bullying Tolerated: Any behaviour that intimidates, threatens, or causes emotional distress to other Users is prohibited. Persistent unwanted contact, threats, criminal intimidation, doxxing, or coordinated attacks against other Users are strictly prohibited on the Platform.

Prohibition of Spam and Fraudulent Activities: Any unsolicited and/or bulk messages, deceptive practices, phishing attempts, scams, or false advertising aimed at misleading Users, including through malicious QR codes or deceptive Smart Links, are strictly prohibited.

3. Responsibilities of Every User

Adherence to Platform Policies: Users are required to familiarize themselves with and comply with all Platform policies, including these Guidelines, our separate Content Guidelines, and any subsequent updates to either.

Account Security: Users are responsible for maintaining the confidentiality of their account credentials and for all activity that occurs under their account. Any suspected unauthorized access should be reported to the Platform immediately.

Good Faith Use of the Platform: Users must use the Platform's features — including QR code generation, Smart Links, and analytics — in good faith and not attempt to circumvent, exploit, or abuse the Platform's systems or infrastructure.

4. Data Privacy Obligations

Compliance with the Digital Personal Data Protection Act, 2023: Users who collect personal data from visitors or scanners through their QR codes or landing pages shall adhere to all applicable provisions of the DPDPA, 2023, including but not limited to:

User Consent for Data Collection and Processing: The Platform will obtain clear and informed consent from Users before collecting, processing, or sharing any personal data. Users are expected to read our Privacy Policy available on the Platform to understand how their data is collected, used, and protected.

5. Reporting a Concern

The Platform will provide easily accessible mechanisms for Users to report conduct or behaviour that violates these Guidelines. Reports will be treated confidentially and investigated promptly.

6. Review Process & Enforcement Actions

Content Review Process: The Platform utilises a review system, which may include both automated systems and human moderators, to ensure compliance with these Guidelines. Reported or flagged conduct will be reviewed by trained moderators within 72 hours of submission of the request. Any account or activity found to be in violation of these Guidelines will be addressed immediately.

Graduated Response to Violations: All reported violations of these Guidelines will be thoroughly investigated by the Platform's moderation team. The severity of the violation will be assessed based on the nature of the conduct, the User's intent, and the potential harm caused. Violations of these Guidelines will be addressed through a graduated response system:

In cases of severe violations, particularly those involving illegal activities or posing immediate, bodily, or online harm to Users, the Platform reserves the right to immediately terminate the User's account and report the incident to relevant law enforcement agencies.

For Users found to be in violation of these Guidelines, the Platform reserves the right to withhold any subscription refunds or credits associated with the violating account. The Platform may impose additional restrictions in cases of repeated or severe violations, as stipulated in the User's subscription agreement.

The Platform reserves the right to pursue legal action against Users who engage in illegal activities or cause significant harm to the Platform or its Users.

7. Requesting a Review of Our Decision

Users will have the right to appeal any moderation decisions. The appeal process will be clearly communicated and conducted fairly and impartially. Users can submit appeals through a designated Platform interface within 7 days of a moderation action. Appeals found to be frivolous or in bad faith may be disregarded.

Users whose accounts have been terminated may apply for reinstatement after a period of one year. Reinstatement applications will be reviewed on a case-by-case basis and are not guaranteed to be approved.

8. Keeping Your Data Secure

Data Breach Notification Protocols: In the event of a data breach, the Platform will notify affected Users and relevant authorities within the timeframe specified by the Digital Personal Data Protection Act, 2023. Users will be notified within 72 hours of a confirmed data breach affecting their personal information.

9. Openness & Communication

Regular Transparency Reports: The Platform may publish periodic transparency reports detailing content removal requests, account suspensions, and other relevant moderation activities.

Clear Communication of Policy Changes: There shall be timely and accessible notifications of updates to Platform policies and Guidelines. Users will be notified of significant policy changes via email and/or in-Platform notifications at least 7 (seven) days before implementation. The Platform strives for clear communication with all Users.

10. Grievance Redressal

Redressal Mechanism:

Any complaints, abuse, or concerns with regards to conduct and/or comment or breach of these Guidelines shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to the Grievance Officer.

Grievance Officer: Mr. Pratik Bagrecha

Website: https://vthinksolution.com

Company: Vthinksolution

Address: 404, Avadh Arena, VIP Road, near Khatu Shyam Mandir, Vesu, Surat, Gujarat 395007

Email: [email protected]

Phone: +91 9898159666